Additional Venue Policies

These policies complement our Terms & Conditions and are intended to clarify expectations around specific areas of venue use. They apply to all clients and their guests, suppliers, and contractors.

1. Decorations and Prohibited Items

1.1 Confetti (including biodegradable confetti, glitter, sequins, rice, or similar materials) is strictly prohibited on the premises. A minimum cleaning fee of $250 will apply for non-compliance.

1.2 Balloons must be fully removed from the Venue by the end of the hire period. A removal and disposal fee of $150 will apply for any items left behind.

1.3 Decorations must be approved in advance by the Venue. Any fixtures, adhesives, pins, nails, or tape that damage walls or surfaces are not permitted.

1.4 The use of open flames, smoke machines, haze effects, sparklers, or similar special effects must be approved in writing. Additional health and safety provisions may apply.

1.5 Signage and branding must be freestanding unless approved in advance. No signage may be affixed to venue walls, glass, or fixtures without written permission.

2. Animals on Site

2.1 Animals are not permitted inside the Venue, with the exception of registered service animals.

2.2 If an exception is granted, the client is responsible for all additional cleaning, supervision, and any damages.

3. Parking and Vehicle Access

3.1 Vehicle access for pack-in/pack-out must be arranged in advance. Access is limited to designated areas only.

3.2 Parking is limited and available on a first-come, first-served basis unless otherwise arranged.

3.3 Any damage to landscaping, footpaths, or Venue structures from unauthorised vehicle access will be charged to the client.

4. Waste and Sustainability

4.1 Clients must remove all decorations, materials, and equipment not provided by the Venue.

4.2 Excess waste, packaging, or promotional materials must be removed or disposed of appropriately. Additional waste or cleaning charges may apply.

4.3 We encourage all clients to consider sustainable practices, such as using recyclable or compostable items, limiting packaging, and hiring reusable equipment.

5. Storage

5.1 The Venue does not provide storage before or after the hire period unless agreed in writing.

5.2 Items left behind without prior arrangement will be disposed of or held at the client’s expense.

6. Event Signage and Wayfinding

6.1 Wayfinding signage and décor must be pre-approved. The Venue reserves the right to remove any unauthorised signage.

6.2 Freestanding signage must be stable and safe for public use. A floor plan or signage placement diagram may be required in advance.

7. Noise Management

7.1 All events must comply with local noise regulations. Music must not exceed specified decibel levels.

7.2 Amplified sound must be reduced or ceased immediately upon request by Venue staff or security.

8. Deliveries and Collections

8.1 All deliveries and pickups must be coordinated with the Venue team. Items may only be delivered during the confirmed hire period unless arranged in writing.

8.2 The Venue accepts no responsibility for lost, damaged, or uncollected items delivered to or left at the premises.

9. Children

9.1 Children must be supervised at all times by a responsible adult. The Venue is not liable for any injury or incident involving unsupervised minors.

9.2 Child-specific safety requirements (e.g., stair guards, power outlet covers) are not provided by the Venue and must be arranged by the client if needed.